Returns Information

You may return anything for an exchange/refund upto 60 days after purchasing.

All you have to do is print off your Sales Invoice/Returns Form which was E-MAILED to you and tick your preference in the boxes at the bottom, then return to the following address using any method of postage you prefer, you can use our DPD returns service for £4.60(details below);

E-Outdoor Returns
Unit C West March Industrial Estate
Daventry
NN11 4SA

A 10% surcharge will apply to returns which are missing any original tags, or in the case of footwear, posting bare boxes which have been taped.

No refund will be issued for footwear that have been worn outside.

When returning items from The Channel Islands and outside of the EU, please ensure that the package is clearly marked as "Returns Department" to avoid incurring extra customs charges.

Easy Returns with DPD Pickup

DPD

You can drop your return parcel directly at any of the 2,500 DPD Pickup shops and get the very best returns experience. With DPD Returns, you can track the parcel all the way back to e-OUTDOOR with notifications providing reassurance throughout the journey.

Three simple steps to ensure your parcel is returned safely:

  1. Complete your returns note and pop it into your parcel. This can be found in your e-OUTDOOR emails
  2. Click here to create your label. Print the label you have received by email and stick it on the parcel, removing or covering old labels.
  3. Visit www.dpd.co.uk/pickuplocator to find your nearest Pickup shop and drop off your parcel. You’ll be given a receipt so you can track it.

If you share your mobile number instore when prompted, we’ll text you when your parcel is returned

Parcels typically take 2-3 working days to arrive and refunds and exchanges will be processed within 7 working days of us receiving your return, at which point a confirmation email will be sent.

For this service, parcels must not weigh more than 20 kilograms and the 2 longest lengths of your package when added together should not exceed 120 cm.

A deduction of £4.60 will be taken from your refund to cover carriage using this method


A 10% surcharge will apply to returns which are missing any original tags, or in the case of footwear, posting bare boxes which have been taped.


Why do I have to pay for returns?

We do not offer free returns because we aim to keep the cost of the product as low as possible. If you need an alternative size or colour, we will happily send a replacement product out free of charge of postage.

If goods are found to be faulty we will reimburse any cost incurred.

A 10% surcharge will apply to returns which are missing any original tags, or in the case of footwear, posting bare boxes which have been taped.

Have you received my return?

Please allow up to 7 days after returning your order before contacting us to check the status of your return. We recommend you keep proof of postage and consider parcel insurance when you send your items back to us.

Please note that e-OUTDOOR are not liable for any parcels damaged or lost in transit when being returned.

A 10% surcharge will apply to returns which are missing any original tags, or in the case of footwear, posting bare boxes which have been taped.

How do I exchange an item?

  1. First check the item you want to exchange is in stock on our website.
  2. Then simply follow our returns procedure, sending the incorrect item back to us.
  3. When we receive the returned item(s), we will dispatch the new item to you.

Is there anything I can't exchange?

Items returned for exchange must be in their original condition with their labels and tags. Items must not:

  • Have been worn outdoors.
  • Be dirty, soiled or wet
  • Be marked, damaged or scratched.

Please note we can not accept returns on climbing equipment due to the laws on the sale of PPE equipment. For health and hygiene reasons, we are unable to accept the return of underwear that has been worn.

Why have I been refunded? I asked for an exchange.

If your requested size/colour is unavailable at the time your return is processed, we will provide you with a full refund and notify you by email.

A 10% surcharge will apply to returns which are missing any original tags, or in the case of footwear, posting bare boxes which have been taped.

Where is my refund?

  • We aim to process all refunds within 7 days with payment credited to your original payment account.
  • Payment will take 3-5 days to be credited. Delays will occur if the returns slip is incomplete or original tags are not included in your return parcel.
  • A 10% surcharge will apply to returns which are missing any original tags, or in the case of footwear, posting bare boxes which have been taped.
  • No refund will be issued for clothing/footwear that have been worn outside.

What if my item is damaged, defective or incorrect?

We strive to offer the best possible service, but very occasionally, things do go wrong. If you receive an item that's damaged, or defective, you can return it to us, for a replacement or full refund including the cost of returned postage within 30 days. If you elect to receive a replacement item, we will dispatch the replacement free of any delivery charge. You must return the item with all tags using DPD Click here to create your label

After 30 days, if a product needs to be returns you will only be entitled to a replacement or repair00.

In the event of us sending you a replacement for a damaged, defective or wrong item, you must return the original item to us within 30 days. e-OUTDOOR reserves the right to charge the price of the replacement item to the payment card used for the original order if you do not return the original item to us within 30 days of the date on which e-OUTDOOR confirms we will issue a replacement.

This returns policy does not affect your statutory rights.

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