Returns Information

60 Day Returns for Refund or Replacement

If you're not entirely satisfied with your order, you may return it to us within 60 days for an exchange or a refund.

Easy Returns with DPD Pickup

DPD

You can drop your return parcel directly at any of the 2,500 DPD Pickup shops and get the very best returns experience.

With DPD Returns, you can track the parcel all the way back to e-OUTDOOR with notifications providing reassurance throughout the journey.

Three simple steps to ensure your parcel is returned safely.

  1. Complete your returns note and pop it in your parcel.
  2. Write your order number on the label in the space provided.
    Peel it off and stick it on the parcel, removing or covering old labels.
  3. Visit www.dpd.co.uk/pickuplocator to find your nearest Pickup Shop and drop off your parcel, you'll be given a receipt so you can track it.

If you share your mobile number with DPD, they'll text you when your parcel is returned - just add it in store when prompted.

A deduction of £4.60 will be taken from your refund to cover carriage using this method.

Other Returns Methods

You can choose to return your parcel any way you wish by sending it to e-OUTDOOR, Unit C, West March Industrial Estate, West March, Daventry, Northamptonshire NN114SA.

Orders before 11/11/16 should be returned via Collect+ (https://www.collectplus.co.uk/e-outdoors) or Royal Mail as you won't have received a return label for DPD.

Why do I have to pay for returns?

We do not offer free returns because we aim to keep the cost of the product as low as possible. If you need an alternative size or colour, we will happily send a replacement product out free of charge of postage.

If goods are found to be faulty we will reimburse any cost incurred.

A 10% surcharge will apply to returns which are missing any original tags.

Have you received my return?

Our operators will be able to confirm if your return has been received. We recommend you keep proof of postage and consider parcel insurance when you send your items back to us.

Please note that e-OUTDOOR are not liable for any parcels damaged or lost in transit when being returned.

How do I exchange an item?

  1. First check the item you want to exchange is in stock on our website.
  2. Then simply follow our returns procedure, sending the incorrect item back to us.
  3. When we receive the returned item(s), we will dispatch the new item to you.

Is there anything I can't exchange?

Items returned for exchange must be in their original condition with their labels and tags. Items must not:

  • Have been worn outdoors.
  • Be dirty, soiled or wet
  • Be marked, damaged or scratched.

Please note we can not accept returns on climbing equipment due to the laws on the sale of PPE equipment. For health and hygiene reasons, we are unable to accept the return of underwear that has been worn.

Where is my refund?

  • We aim to process all refunds within 7 days with payment credited to your original payment account.
  • Payment will take 3-5 days to be credited. Delays will occur if the returns slip is incomplete or original tags are not included in your return parcel.
  • A 10% surcharge will apply to returns missing any original tags.

What if my item is damaged, defective or incorrect?

We strive to offer the best possible service, but very occasionally, things do go wrong. If you receive an item that's damaged, or defective, you can return it to us, for a replacement or full refund including the cost of returned postage within 30 days. If you elect to receive a replacement item, we will dispatch the replacement free of any delivery charge. You must return the item with all tags and by the cheapest way possible usually, Royal Mail signed for.

After 30 days, if a product needs to be returns you will only be entitled to a replacement or repair.

In the event of us sending you a replacement for a damaged, defective or wrong item, you must return the original item to us within 30 days. e-OUTDOOR reserves the right to charge the price of the replacement item to the payment card used for the original order if you do not return the original item to us within 30 days of the date on which e-OUTDOOR confirms we will issue a replacement.

A 10% surcharge will apply to returns missing any original tags.

This returns policy does not affect your statutory rights.

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