General Help and Information

If you have any problems or questions, we'd like to help. The answers you need are probably below.

Need Help with Products or Sizing?

If you need more information on a product, specific sizing details or need help choosing what to buy give us a call or email us.

Call Us on 01327 312 757 or E-mail:

How much is delivery?..

STANDARD DELIVERY is £3.49, free over £50 and normally takes 2-3 working days. Excludes Scottish Highlands and Islands.

NEXT WORKING DAY is £4.99. It's tracked and requires a signature. Excludes Scottish Highlands and Islands.

Full Delivery Information, Prices and Terms and Conditions


We deliver to these countries. Prices vary - click here for full details.

  • Austria
  • Belgium
  • Bulgaria
  • Channel Islands
  • Czech Republic
  • Denmark
  • Finland
  • France
  • Germany
  • Greece
  • Greek Islands
  • Isle of Man
  • Isles of Scilly
  • Italy
  • Latvia
  • Lithuania
  • Luxemburg
  • Monaco
  • Netherlands
  • Poland
  • Portugal
  • Republic of Ireland
  • Romania
  • Sicily
  • Spain
  • Sweden

Full Delivery Information, Prices and Terms and Conditions

I need to change or cancel my order..

You will need to call or email us as soon as you can before your order is dispatched using the details below.

If you have received a dispatch notification then unfortunately you will need to wait for delivery then return the order.

I need to return an order..

Orders can be returned or exchanged up to 60 days after purchase. Full Details.


We do not send a paper form. The Sales Invoice/Returns Form will have been E-MAILED to you.


e-OUTDOOR Returns
Unit C West March Industrial Estate

NN11 4SA

See full Returns Terms and Conditions before returning an item.

I have a question about sizes and fitting..

We try and put useful information on each product page with a link to specific size information for each brand.

If you need more information, the official Brand website is a good place to look, otherwise you'll have to call or email us and we'll try to help.

For general size and fitting information, see our Size and Fitting Guide

I received the wrong product(s) or am missing part of my order

Please contact us straight away so we can deal with your order. Use the contact details on this page or the form on our Contact Us page.

My answer isn't listed, I still need help

If you can't find your answer above or you need to get in touch urgently:

Call Us: 01327 312 757
E-mail Us:
Opening Hours: Mon-Fri 9-5pm

or use the form on our Contact US page.

We are a small company but we aim to respond as soon as possible to all urgent enquiries.